Contact Us

Contact VEXTOL

Welcome to VEXTOL.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our ceramic candle holders, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@vextol.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the candle holder's condition, petal structure, surface finish, base, or another product feature

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

Support Email: service@vextol.com

Service Hours:

Monday–Friday

9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Candle holder and home décor product information

  • Product use and care guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, features, materials, and candle compatibility

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a ceramic candle holder or other product arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Product Support

VEXTOL curates creative ceramic petal candle holders across three distinctive collections:

  • Modern Ritual Collection: Contemporary and sculptural candle holders designed around modern forms, clean petal textures, thoughtful proportions, and refined everyday home rituals.

  • Dreamy Sweet Collection: Soft, charming, and gentle floral candle holders featuring dreamy colors, pastel shades, graceful petal silhouettes, and cheerful design elements.

  • Whimsical Art Collection: Expressive and imaginative floral candle holders featuring artistic forms, sculptural details, unusual silhouettes, and creative decorative elements.

If you need assistance with a VEXTOL product, we can help with questions concerning:

  • Candle holder dimensions and candle fit

  • Materials, finishes, and petal structures

  • Decorative and sculptural details

  • Product care and cleaning

  • Product variations

  • Recommended use and placement

  • General product information

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

VEXTOL welcomes enquiries from retailers, distributors, commercial purchasers, home decor and lifestyle businesses, gift retailers, candle-focused businesses, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

service@vextol.com

To help us identify your request, you may use:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Company Information

  • Brand: VEXTOL

  • Website: vextol.com

  • Legal Entity: Xuzhou Changxin Wireless Communication Technology Co., Ltd.

  • Registered Address: No. 18, South End of Han Street, Longgu Town, Pei County, Xuzhou City, Jiangsu Province, China

  • Unified Social Credit Code: 91320322MAEA1FCW6N

  • Customer Support Email: service@vextol.com

vextol.com is owned and operated by Xuzhou Changxin Wireless Communication Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a ceramic candle holder that suits your style to receiving, using, and caring for your order, we want your experience with VEXTOL to remain clear and straightforward.

Whenever you need assistance, contact us at:

service@vextol.com

Thank you for shopping with VEXTOL.

VEXTOL — Creative Petal Ceramic Candle Holders for Everyday Moments.