Terms & Conditions

These Terms and Conditions (the “Terms”) govern purchases made through vextol.com.

The VEXTOL online store is operated by Xuzhou Changxin Wireless Communication Technology Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on vextol.com.

1. Scope of These Terms

These Terms apply to products purchased through vextol.com.

Depending on your purchase, additional VEXTOL policies may also apply, including our:

• Shipping & Delivery Policy

• Return & Refund Policy

• Payment & Security Policy

• Privacy Policy

• Terms of Use

• Product Support & Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, capacities, colors, finishes, features, prices, and availability are presented accurately.

VEXTOL specializes in ceramic sculptural flower candle holders organized across three principal collections:

• Modern Ritual Collection: Contemporary ceramic candle holders characterized by modern silhouettes, clean petal forms, textured surfaces, refined finishes, and other elegant design details.

• Dreamy Sweet Collection: Playful and charming candle holders featuring soft pastel tones, petal-inspired elements, whimsical textures, and other imaginative details.

• Whimsical Art Collection: Expressive ceramic candle holders featuring artistic shapes, sculptural floral blooms, organic botanical elements, and other visually distinctive features.

The actual appearance of an item may differ slightly from what appears on your screen because of factors such as:

• Screen and display settings

• Lighting conditions

• Product photography

• Manufacturing tolerances

• Ceramic glaze, color, or finish variations

• Decorative detail differences

• Production batch variations

• Packaging or design updates

Ceramic and decorated products may show small differences in color, glaze, texture, shape, surface appearance, or decorative placement. Such minor variations can occur as part of normal manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, VEXTOL products may include:

• Sculptural ceramic petals

• Layered floral contours

• Base and candle seat structures

• Removable components

• Other accessories identified on the relevant product page

Customers should review the product description and specifications before purchasing or using an item.

Capacity, dimensions, construction, decorative elements, included components, and intended use may vary between different products or versions.

Unless expressly stated otherwise, VEXTOL does not guarantee that third-party candles, holders, or accessories will be compatible with every VEXTOL product.

Please review the stated dimensions, materials, care guidance, and intended use before completing your purchase.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

• Failed payment authorization

• Suspected fraudulent activity

• Unauthorized payment activity

• Inventory limitations

• Incorrect pricing or product information

• Shipping restrictions

• Duplicate or unusual orders

• Suspected unauthorized resale

• Misuse of promotional offers

• Legal or regulatory restrictions

• Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

service@vextol.com

We will make reasonable efforts to help before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through vextol.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

• Product or design selected

• Product variation

• Color or finish

• Quantity

• Delivery destination

• Promotional eligibility

• Applicable taxes

• Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed.

Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Customs clearance fees

• Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient.

Please refer to our Shipping & Delivery Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

• You are authorized to use your selected payment method

• The information submitted is accurate and complete

• You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures.

Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, VEXTOL may provide promotional benefits such as:

• Promotional prices

• Discount codes

• Product bundles

• Limited-time offers

• Free or discounted shipping

• Other promotional incentives

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions.

Unless specifically stated otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be added retroactively to an order that has already been completed.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping & Delivery Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

• Carrier operations or delays

• Customs procedures

• Weather conditions

• Transportation interruptions

• Public holidays

• Remote delivery locations

• Local delivery circumstances

Customers are responsible for entering complete and accurate delivery information during checkout.

Because certain VEXTOL candle holders feature delicate ceramic petals, sculptural forms, or raised floral details, we take reasonable steps to package products appropriately for transportation.

Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide the appropriate instructions.

Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect or Incomplete Products

If your VEXTOL order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for ceramic candle holders and products containing delicate components such as sculpted petals, raised decorative details, or base features.

To review your request, we may ask for:

• Your order number

• Clear photographs of the product

• Photographs of the inner and outer packaging

• A photograph of the shipping label

• A short video showing the issue where appropriate

Please keep the affected product and its original packaging until our customer care team has completed its initial review.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.

13. Product Use & Care

VEXTOL products should only be used for their intended purpose and according to applicable product specifications, care information, warnings, and product-specific recommendations.

Ceramic Candle Holders & Home Décor

• Handle the candle holder carefully to help prevent chips, cracks, or breakage.

• Avoid unnecessary impacts or sudden drops.

• Take additional care with delicate ceramic petals and sculptural elements.

• Place candle holders on flat, stable, and heat-resistant surfaces before lighting compatible candles.

• Follow product-specific cleaning instructions.

• Avoid abrasive cleaning tools unless specifically stated as suitable.

• Stop using a product if it becomes cracked, chipped, or otherwise damaged in a way that could affect safe use.

Decorative & Sculptural Details

Some VEXTOL candle holders feature raised petal patterns, botanical decoration, or other artistic details.

• Avoid unnecessary impact or pressure.

• Do not pull, twist, or force attached decorative elements.

• Avoid abrasive cleaning materials.

• Handle sculptural details carefully.

Product-specific instructions take priority whenever provided.

14. Temperature, Flame & Maintenance Use

Unless the individual product page expressly states otherwise, customers should not assume that every VEXTOL candle holder or decorative component is suitable for:

• Dishwasher cleaning

• Oven use

• Freezer use

• Exposure to open flames outside normal candle usage

• Extreme or sudden temperature changes (thermal shock)

Heat-resistant or dishwasher-safe claims apply only where they are specifically stated for the individual product.

Always review the applicable product description and care instructions before use.

15. Product Measurements & Natural Variations

Measurements displayed on vextol.com are provided as useful product references.

Small variations may occur because of:

• Manufacturing methods

• Measurement methods

• Ceramic forming and finishing processes

• Material characteristics

• Production batch differences

Ceramic products with glazing, hand-applied decoration, sculptural petal surfaces, or textured finishes may not be completely identical from one item to another.

These reasonable variations do not necessarily indicate a defect.

16. Product Warranty

Certain VEXTOL products may include a limited warranty where expressly stated.

Where applicable, the warranty period, coverage, exclusions, and claim process will be described on the relevant product page, accompanying documentation, or our Product Support & Warranty information.

Any voluntary warranty is separate from statutory consumer rights.

Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through vextol.com are primarily intended for lawful personal, household, decorative, or gifting purposes unless we agree otherwise in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use vextol.com or its purchasing systems for activities including:

• Fraudulent transactions

• Unauthorized payment activity

• Abuse of discounts or promotional offers

• Manipulation of checkout systems

• Misuse of return or refund processes

• Unauthorized resale where restricted

• Interference with website security

• Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through vextol.com—including VEXTOL branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by VEXTOL, Xuzhou Changxin Wireless Communication Technology Co., Ltd., or the relevant rights holder.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

VEXTOL may use independent third-party providers for services including:

• E-commerce infrastructure

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Analytics

• Advertising and attribution

• Fraud prevention

• Security

• Other supporting technology

Third-party services may operate under their own terms and privacy practices.

VEXTOL is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact VEXTOL electronically, you agree that we may communicate with you electronically where appropriate.

These communications can include:

• Order confirmations

• Payment notifications

• Shipping and delivery updates

• Tracking information

• Customer-support responses

• Return or refund communications

• Security notifications

• Other important service-related information

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Where available, additional controls concerning cookies, advertising, and personal information can be accessed through our website privacy settings.

23. Disclaimer

To the fullest extent permitted by applicable law, vextol.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our candle holders and other products accurately in photographs and descriptions, but minor differences may occur for the reasons described in these Terms.

Where a product-specific warranty applies, it will be governed by the applicable warranty provisions.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, VEXTOL and Xuzhou Changxin Wireless Communication Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot legally be excluded

• Mandatory consumer protections

• Remedies available under applicable consumer protection legislation

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to matters including:

• Product conformity

• Defective products

• Repairs

• Replacements

• Returns

• Refunds

• Order cancellations

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

Where mandatory consumer legislation provides greater protection than these Terms, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes involving:

• Our business operations

• Products or collections

• Website functionality

• Store policies

• Legal requirements

• Regulatory requirements

Any revised version will be published on this page.

Generally, the version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, a VEXTOL ceramic candle holder, or another store policy, please contact:

• Brand: VEXTOL

• Website: vextol.com

• Legal Entity: Xuzhou Changxin Wireless Communication Technology Co., Ltd.

• Registered Address: No. 18, South End of Han Street, Longgu Town, Pei County, Xuzhou City, Jiangsu Province, China

• Unified Social Credit Code: 91320322MAEA1FCW6N

• Customer Support Email: service@vextol.com

vextol.com is operated by Xuzhou Changxin Wireless Communication Technology Co., Ltd.